At Moore Pet Supplies LLC, we pride ourselves in providing only
quality equipment. If you are not 100% satisfied with your purchase you may return the item within 30 days subject to the following return policy. All returned items must arrive in new, complete
condition. The items must be in the
original packaging and must contain all hardware and documentation (including
instructions and warranty cards). Products that have been altered or obviously used cannot be returned. Items accepted by the warehouse will be
issued credit within 14 business days for the purchase price of the returned item (less shipping charges).
MaxSealŽ Pet Doors are covered under the "White Glove Service Policy".
Some special items have special criteria such as "Sales Final", some have a re-stocking fee mandated by the manufacturer. This information if relevant is posted on each products category and/or product page throughout our site.
2-Ways to Return an Item
Hassle Free Return Service: 1. You call or Contact us using the RMA Request below.
2. We will issue an electronic call tag for the item to picked up, within 3 business days.
3. You simply package the item and have it ready for UPS.
If the Moore Pet Supplies Return Service is used, the return shipping cost will be deducted from your credit. If the item purchased had free shipping with the original purchase, then that actual shipping charge is deducted as well from your credit. Moore Pet Supplies will be responsible
for any shipping damages or lost packages during the transit to us.
or
"Self Return" (Return the Item Yourself): You may return the item yourself using FedEx or UPS. Original shipping charges
of the purchase are non-refundable. Items that are sold with
Free Shipping
will have actual shipping charges deducted from any refund or credit. If the customer is returning an item themselves; the return shipping is the responsibility of the customer. Any damages or loss during shipping using "Self Return" are the
responsibility of the customer, for this reason we encourage you to
insure your package for it's proper value.
Credits
will be posted to your credit card within 14 business days of receipt
at our warehouse.
It is Mandatory that you Contact us for
an RMA for all
Returns.
(Return Merchandise Authorization)
To request an RMA number please
have the following information ready:
1. Your Original Order Number
2. The Name of the item being returned
3. The reason for the return
4. Item status - Must be new & uninstalled w/new packaging
5. Your contact phone # and a valid e-mail for return instructions
Request RMA Here.
Special Notes |
Manufacturer Required Re-Stocking FeesMost all items purchased through Moore Pet Supplies do not have a restocking fee given upon return of an item. However, some manufacturers mandate that a returned product is returned to the manufacturing location with an associated restocking charge. These fees are not in under the control of Moore Pet Supplies LLC. Those few products that have special return restrictions or fees have the information listed on that products category and/or product pages on our web site for the customers convenience. If you have any questions regarding returns, we encourage you to call us prior to placing your order online. 1-800-829-7876.
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International
& Outside 48 States
Ground
shipping has been calculated for the contiguous 48 states. For
international deliveries as well as Alaska and Hawaii, and Puerto Rico;
please Create a Ticket
, select customer Feed Back from the drop-down menu to contact us by
e-mail. Let us know what product you would like to order as well as
your shipping address. We will respond to your e-mail during normal
business hours M-F 9am-5pm CST with the necessary shipping charge. We
try to offer alternative shipping methods if possible. For some items we
have no choice in shipping carriers. |
Child Safety:
Moore Pet Supplies LLC recommends that households
with small children need to exercise proper judgment with leaving their
children unattended in any area with a pet door. Pet Doors come with
locking panels and locking devices, using these devices minimizes any
risk, but does not replace proper parental supervision.
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Installation:
We recommend that any consumer that
installs their own pet door wear eye protection and be familiar with
the construction procedures and tools of installing a pet door. We
provide a contact list on our website at not charge
for our customers who are not comfortable with installations to help
them locate a certified installer. INSTALLERS |
Magnets
Virtually
all doors use magnets for the activation of the pet door as well as in
the
sealing of the flaps. Customers with certain medical devices, for
example; pace makers, should consult their physician.
If you have any questions or are
unclear about these safety statements please call us at 1-800-829-7876
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Check-Out Process/Website Security
Our checkout pages are encrypted for your security. There is no need
for the browsing pages to be secure but any page that requires any
customer information is encrypted. You can see in the bottom right-hand
corner of your page a padlock if the page you are viewing is secure.
Once on the shopping cart page you will begin to see this symbol
all through the checkout process.
You can verify if you are on
an encrypted page; look in your browser/address bar at the top;
https://
designates a secure page....http:// is not secure
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Customer
Personal Information
Customer information is closely guarded and never for sale. Moore Pet
Supplies
LLC has been approached many times over the years for names, e-mail
addresses, phone numbers etc. as many businesses that have been
operating for a length of time. It is Moore Pet Supplies' belief that
customer information is sacred and customer confidence will never be
compromised. |
Product WarrantiesMoore Pet Supplies is a Retailer not a manufacturer of any item shown on our web site. Each product we carry has a manufacturers warranty that protects the customer from manufacturing defect and in many cases of malfunction. Warranties are are governed by existing law, Moore Pet Supplies LLC. cannot supersede these warranties. We will help our customers in any way we can to bring complete satisfaction to our customers. If you are having problems at any time with a product purchased with us, please call us and we will be more than happy to try to bring a satisfactory resolution.
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