Q My cat seems to be having difficulty
opening the flap and I am concerned that she will not like using the door if
this continues. Have you a solution? A Yes. Sometimes
the flaps are a bit stiff when new. This usually disappears when the product has
been used a few times. You can, however, simply open and close it by hand a few
times and the problem should be resolved. If this does not work then the problem
could be of a different nature.
Sometimes in transit, during fitting or
with extensive use, the internal hinge clips can work loose and cause a closing
problem or even the door coming loose from the hinges. No need to worry, simply
open the unit and either squeeze the springs to regain tension or push the door
back into its hinges.
Q The door swings freely but does not
appear to want to stay in the closed position. Can you tell me what is wrong and
how to fix it? A Yes. This could be caused by the
magnets in the flap and the door repelling rather than attracting one another.
If this is the case simply remove the flap magnet seal around the flap and fit
it the other way round. Your problem should now be solved.
Q The flap is loose and swings in the
breeze. The 4-way lock is not working. Can you help me fix
it? A Yes. It seems likely that the flap seal magnet
has fallen off or is missing and as a result the door cannot work properly.
Under our warranty terms and conditions this can be replaced or outside
warranty, a spare part can be purchased.
Q The flap has dropped and will not push
open, it seems to have come loose. Can you tell me what has
happened? A Yes. It suggests that the hinge springs
are damaged or that the flap has come off them. See above for information on
adjusting hinge springs.
Q The new Staywell cat flap will not fit
an existing hole in the door. Is there something that I can
do? A Yes. Where the existing hole is smaller than
that required to install the new Staywell cat flap, simply increase the cut size
to that recommended in the manufacturer's fitting instructions. Where the
existing hole is larger than that recommended, it is worth seeing if it is still
capable of being installed. Staywell cat flaps are designed to allow a degree of
tolerance in cut out dimensions to allow DIY installations. Should the hole
be much larger, then you might wish to consider other flaps from the Staywell
range which require larger cut outs (our Consumer Service team will be happy to
assist). The final alternative is to consider replacing the panel in your door
and making a new cut out in accordance with the manufacturer's instructions.
Q Is it easy to fit replacement
parts? A Yes. Simply remove the blanking plugs on the
outside of the door. Unscrew the screws and the frame should now come away from
your door. On the inner section at the top you will see two screws which should
be removed to allow access to the inside. All internal parts are then exposed
and can be easily replaced and the unit screwed back together again.