If you want to return an item, please review the Moore Pet Supplies return policy to make sure you are within the policy requirements regarding time and product condition. Please fill out the form below with the following information to receive an RMA number and return instructions.
1. Change drop box to Returns/Exchanges
2. Enter your email address
3. Order number (in subject)
4. Name last, first
5. Reason for return
6. Additional comments
You will be contacted by e-mail with 1-2 business days.
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We strive to provide as much information as possible on our website, but realize that there may situations where more information is needed. You can always call us 7 days a week, or simply fill out the form below with your request and we will respond usually within 1 hour during regular business hours. If your request is after hours, we will respond the very next business day. You may also request a shipping quotation for multiple items or items shipped overseas, please fill out the comments box with detailed info for an e-mailed quote. |
Stock items ship immediately from our warehouses, and in most instances, an email tracking number is forwarded to our customers at the end of the business day. Some items are made upon order or custom made. It is our policy to give our customers an accurate estimation of the time required for fabrication when the order is placed. If you would like a status update, please provide us with the following:
1. Change the drop box to Order Status
2. Order number (in subject)
3. First & Last name of person that placed the order. |
